Shipping & Returns

Store Policies

All returns must be approved by The Old West Gallery first and must have a RMA number issued for a all returns no exceptions. Please make sure you keep all shipping documents with tracking numbers, so that there is proof that you actually shipped your item\items back to us.

All Returns must be returned within 14 days of delivery,THEY "MUST BE IN RE-SALE-ABLE CONDITION" OR THE RETURN WILL BE RETURNED TO YOU. DO NOT STUFF IN A BAG OR SMALL BOX, RETURN ITEM(S) IN THE SAME BOX SHIP TO YOU OR AN IDENTICAL SIZE BOX TO PROTECT THE RETURN!!!! We stand behind all orders 100% and will replace any defective good at no charge to you at our expense. PROCESSING ORDERS: Allow 3-4 business days to process all orders, plus shipping time. (allow 2-4 weeks on special order items, longer during holidays, on All Boots, Fringed Jacket and Holsters and Belts or other special order items.  There are no refunds on CUSTOM MADE or special order items no exceptions. All returns are subject to a 10-25% restocking fee.

RUSH ORDERS: We will make every effort to get the order out the same day,however it is not always possible due to our UPS or USPS Pick Up times from us. If you do not specify your order as rush, it will be shipped: UPS Ground or USPS Mail. Call us for detail on special orders if you have urgent needs. BACK ORDERS: From time to time items are out of stock, we will notify you within 24 hours if such is the case and give you the opportunity to make changes as needed or cancel without penalty. SIZING: Please see our sizing chart at the top of the page. NOTE: Custom made hats, jackets, special order items or clothing are non-refundable no exceptions. a special order item is anything custom made or ordered by a third party. Customer pays shipping on returns for refunds, In addition we only reimburse the cost of the goods on refunds, not the shipping amount.

Know what you want before you buy! Know Your Size, We Exchange for size and colors or a different item of your choice or equal value on any item. You pay the shipping fee for exchanges, unless it's our mistake. We warrantee all good to be 100% Sound upon Delivery. Replacement for same item, exchanges are voided if worn, dirty or cleaned, product must be in re-saleable condition. We make every effort to accommodate your needs.

Special Notice for: The Movie, Film, and Theater productions companies of any kind. We do not accept returns for refunds, exchangse only, no exception, do not ask. If we grant a refund, there is a 50% restocking fee, no exceptions. If items are special ordered from the manufacture, there are no refunds.

Thanks! for shopping at The Old West Gallery